FAQ

Do you also make individual products?

Yes, you can not only purchase ready-made products in our shop, but also make inquiries for individual items. We are happy to see together what is possible and try to implement your wishes for your personal, unique pointed stick. The best way to do this is to use ourForm for individual inquiries!

 

Can I exchange or give back individualized products and custom-made products?

No, made-to-measure items and individual items according to customer requirements cannot be exchanged. If something is defective, please contact us as soon as possible.

 

Where do you deliver everywhere?

We deliver to the European Union, the United Kingdom, the USA and Canada.

 

What are the payment options in the shop?

Payment by Visa, Mastercard, Meastro, American Express, Apple Pay, Google Pay, Ideal, Bancontact, Sofortüberweisung (Klarna), Paypal, Paypal (Express)

 

How long does the delivery take?

The normal processing time is 2-5 working days. The entire delivery time (processing + shipping) is extended due to the increased processing time of the items through individualization and made-to-measure products. The shipping time within Germany usually takes 2-4 days. Within the EU on average 3-8 days, USA / Canada 20+ days. Delivery delays can currently occur due to Covid regulations.

Please also note that various textiles and leather accessories are sent from different locations. Therefore, it is possible that you will receive 2 shipments, for example if you order a shirt and a leather bag. Of course, you don't have to pay twice for shipping.

Total delivery time = processing time + shipping time

 

Where can I find news about pointed stick?

You can join us Instagram, Facebook, Pinterest and Twitter Follow. We don't send out newsletters, but we like to keep you up to date on the social media channels.